Refund Policy

Here at ValueBuy.com we value our customers. Below is one of the ways we show our loyalty and passion to ensure your shopping experience is trouble free ...

OUR RETURN POLICY LASTS FOR UP TO 14 DAYS OF RECEIPT. IF 14 DAYS HAVE GONE BY SINCE YOU'VE RECEIVED YOUR PURCHASE, WE CANNOT OFFER YOU A REFUND OR EXCHANGE.

FOR YOUR RETURN TO BE ELIGIBLE, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT IN. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. TO COMPLETE YOUR RETURN, WE ALSO REQUIRE YOU TO PAY FOR RETURN SHIPPING WITH A RECEIPT OR PROOF OF PURCHASE. PLEASE DO NOT SEND YOUR PARCEL BACK TO THE MANUFACTURER.

FOR ORDER RETURN INQUIRIES, PLEASE SEND AN EMAIL TO INFO@SHOPHONEST.NET

CANCELLATION POLICY

UPON PURCHASE OF YOUR ORDER, YOU WILL BE GIVEN UP TO 24 HOURS TO CANCEL YOUR ORDER. WE WILL PROVIDE YOU A FULL REFUND UNCONDITIONALLY IF YOU CANCEL YOUR ORDER WITHIN 24 HOURS. HOWEVER IF 24 HOURS HAS PASSED SINCE YOU MADE THE ORDER, YOU WILL HAVE TO WAIT FOR YOUR PARCEL TO ARRIVE BEFORE YOU CAN RETURN IT TO US.

 

Categories in which refunds are possible:

  1. If your order takes more than 60 working days international shipments.
  2. We falsely advertised your product
  3. Your product came damaged
  4. Any other reason we deem appropriate

 

How can I get a refund on my product?

General

Firstly, you will need to contact us, you can do this by emailing us at info@shophonest.net. In this email, please state: your order number, your name and address, details of the product (name, sizing and color ordered) and the reason for return. Please attach a photo of the faulty item to your email. We will then get back to you and notify you of how we can approach this issue.

 

Specific issues: 

Damaged Goods:

Should your product arrive damaged in anyway i.e. broken zip; hole in the garment; unreasonably poor seam; any other relevant factor. Please attach a photograph/s highlighting the damaged area, as well as a separate photograph of the product as a whole. As well as a general explanation of the problem. This will enable us to sort out your issue as swiftly as possible.

 

Delivery Time Exceeds Stipulated delivery time period:

Should your order exceed the specified 60 working day delivery guarantee, we will gladly offer you a full refund for your product/s which have exceeded this delivery period. Please check out our delivery page for more information with regards to average delivery times and salient information regarding the entire delivery process.

 

With regards to any other issue which you feel is relevant with regards to the refund process please contact us at info@shophonest and we will get back to you as soon as possible with regards to possible recourse relating to this specific issue.

 

Remedies:

If any of these issues relate directly to you and you have followed the procedure stipulated above. ValueBuy.com will then be able to offer you 4 remedies in which we can rectify the issue; they are as follows:

(1) Refund;(2) Reship; (3) Combination of both (1) and (2), in specific instances and (4) Any other method we deem reasonable in the circumstances. We will address every issue on its own merits and whilst in correspondence with you, afford you the best possible solution, in which we feel suits you as the customer. Customer service is of the upmost importance to us here at ValueBuy.com and we will work to ensure we manage each situation to the best of our abilities.

 

With regards to return shipping costs,  return shipping is at your expense and depends greatly on your location.